The turnaround time on your order with Teamline starts when you have paid in full and all the information required to complete your order has been received. This includes artwork approval, shipping info, special requests, etc. Delay in receiving any of this can/will result in delays in production. Currently our turnaround time is 10-15 Business Days Average + Shipping. Any add-ons or complex orders may increase turnaround.
It is very important for you to let us know any deadlines that might not fit the average turnaround before you place your order. Failure to do so will/can result in specific deadlines not being met.
Screen printing minimums start at 6 pieces and embroidery minimums are at 1 piece. All embroidery orders are subject to being charged a digitizing fee (even if it is at a quantity of 1.)
If you have any questions concerning minimums please contact us.
All orders must be paid in full before order is placed unless otherwise approved by Teamline staff. Paying via check will result in the turnaround time starting once the check clears the bank account.
Submitted artwork must be 300 DPI or vector format. Design should be sized to the size it should be printed. All text must be converted to outlines (AI) or curves (Corel). Teamline is not responsible for poor quality prints due to poor quality artwork that has been submitted. Teamline is not responsible for any misspelling, errors, or issues with provided artwork. Art is printed in accordance with the approved art granted by the customer.
Art Approval/Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Teamline will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any changes requested after customer approval will result in production delays and possibly additional expenses for which the client will be invoiced accordingly. Any delays in the approval process longer than 24 hours after receipt of the mockup can/will result in production delays.
Out of Stock Items
Teamline will not be responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Measured Placements When Printing
Even though Teamline’s operators have over 50 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a shirt that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Teamline will not reprint or refund these shirts. Anything over an inch and a half from your desired placement will be considered for a reprint.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production has begun on the order.
Teamline will do everything possible to achieve any absolute deadline date given by the customer, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Teamline cannot be responsible for any shipping delays caused by the shipping company, weather, or anything outside of Teamline control.
Teamline will be closed for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year’s Eve
There will be a $35.00 ruturned check fee.
Teamline reserves the right to change pricing without notice at any time. All quoted prices will be honored up to 30 days after quote was originally processed.
Teamline is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Teamline will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Teamline will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Teamline also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Teamline does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
All of our customers are valued customers, no matter the size, and we want you to know that. We strive daily to try to ensure that every order leaves our facility correct. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email firstname.lastname@example.org to submit your claim. If Teamline is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Teamline will not be responsible for any shirts sold or given away prior to returning the order.